It's OK to change your mind!
We operate a 'no-quibbles' guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition* within 28 days from date of invoice. Please note we are unable to refund returns postage and if you received free postage on your outgoing order, we will deduct postage at cost from your refund. We are unable to accept items back if the packaging has been damaged, or the item has been used or pre-washed.
We recommend that if you have bought a complete set of nappies then just wash one or two to see how you get on with them. If you love them, wash the rest and use them, if you don't, return the unwashed and unused as stated above for a refund or exchange.
Now for the FANSTASTIC bit:
If you are pregnant when you purchase your nappies the refund/exchange policy starts from your baby's date of birth - who else offers that peace of mind!
If the return is due to an error we have made we will gladly refund the delivery charges. If the item is either faulty or damaged please contact our Returns team who will arrange for a replacement or refund.
When returning items to us we ask that you obtain a 'certificate of posting' (free of charge) from your post office so that you can claim compensation from royal mail should the parcel NOT reach us. We cannot be held responsible for any items lost in the post and we do advise insuring your parcel to the correct value in case of loss.
Returns DepartmentThe Cotton Nappy Company Ltd
41 Russell Street