We will attempt to despatch orders placed before 11.00am the same day unless it is a busy time. For small parcels we tend to use Royal Mail 1st or 2nd class and these are usually sent 'signed for'. Larger orders are usually sent via a courier.
Unlike many online companies we also have a 'bricks and mortar' retail shop and during busy times we kindly ask our customers to allow up to 7-10 working days to receive their parcel, although in most cases it arrives much quicker. If your order is urgent then please do let us know and we will make every effort to get it out to you as quickly as possible.
If you decide to pay by cheque we will despatch your goods after your cheque has cleared. If an item is out of stock you will be informed by email once we have spoken to our supplier to get an estimated order time to fulfil your order. Although we try and keep good stock levels we can't predict who will order what quantites and when.
Please Note: If you live locally you are more than welcome to collect your order to save postage and to obtain your goods quicker - please telephone us on: 01926 430000 or simply pay postage on your order via Paypal and we can refund the postage you paid upon collecting the items from store. Please send us an email straight away if this is the case otherwise we will post out as usual.
Please Note: If you are ordering from non-mainland UK destinations or the rest of Europe please contact us first for a postage quote before completing your order. Please email us on: firstname.lastname@example.org or telephone us on: 01926 430000.
(*Some Bulky / Heavy items are excluded from free postage - please see individual item description)
Please Note: Some of our suppliers (such as Bumgenius and Tots Bots) do not allow us to send products outside of the UK.